Designed to empower cisco partners and their customers, netformx assetxpert is a selfservice portal to organize and manage at a glance smartnet contracts, software subscriptions, and assets. Cisco service contract best price available online. The cisco ios software running on your cisco device. If you get a firmware image for a switch and install it on a switch that has no smartnet contract and the switch misbehaves, you have essentially created a switch that has no support options. Cisco smartnet service is an awardwinning technical support service that can give your it staff direct, anytime access to field engineers and cisco. Cisco smartnet, juniper jcare extended warranties and. Entitlement to smart capabilities means that you have access to the smart net total care portal, and the cisco collector software. Cisco smart net total care service customer experience. A while back i spent a log time and a few phone calls actually getting my smartnet contracts hooked up to my cisco id. Any cisco branded hardware or software, having a part number with an associated smartnet part number conxxx is covered under the agreement. That said, pay very close attention to exactly what smartnet features you are purchasing.
Support for these smart capabilities is provided through a community monitored by cisco. Can someone give me a basic overview of cisco smartnet. Less those exempted organizations, cisco smartnet includes maintenance support global 24hour access to experts in the cisco. Choose the entry below that describes your purchase path. First select a person at your organization to administer the portal. Cisco support buy smartnet online smartnet overview smartnet levels smartnet 8x5xnbd smartnet faq. Learn about business continuity best practices during the covid19 pandemic. Your cisco service contract puts you directly in touch with cisco s technical support experts and engineers to rapidly solve network issues and help. Are cisco software updates included with the cisco smartnet contract. Ptsinet reduces network downtime with fast, expert technical support, and flexible hardware coverage. Citynet cisco smartnet voice, data, internet provider. According to this document, it looks like there are some conditions in which you can update the ios software, even without a support smartnet contract. A smartnet contract gives you the right to upgrade the software on your cisco appliance.
Ptsinet the alternative to cisco smartnet pyramids ptsinet is a complete thirdparty maintenance solution customized for your current and legacy cisco equipment and budget needs. Get a designated cisco expert assigned to your business. Its actually termed as a contract number rather than a license. What is smartnet, how does it work and how much does it cost. Cisco smartnet service is an awardwinning technical support service that can give your it staff direct, anytime access to cisco experts and online selfhelp resources required to resolve issues with most cisco products. Today, i found out that i need to upgrade the software on. Update and upgrade operating system software for your devices from the cisco support website smart capabilities use one portal to help manage your cisco inventory, view lifecycle details, check contract status, assess alert information, and run reports. Cisco smartnet refresh your technologies features with regular software updates. Replacement hardware delivered by the next business day subject to fault identification by cisco software tools designed to simplify hardware configuration and use. Solved cisco firmware for devices not under smartnet.
The smartnet portal allows you to see endoflife information, support coverage, alerts, and reports for your devices. Download operating system software updates for your licensed feature set. Hopefully cisco reevaluates this and makes some kind of program where people can get access to software updates without having to purchase a smartnet contract. Air force af cisco joint enterprise level agreement jela frequently asked questions 1. If you order cisco support, you are probably familiar with part number prefixes like snt and sntp. Cisco will provide only technical support via tac, access to cisco. Cisco os software updates are available for download from. Hybrid support uses a combination of products like smartnet, thirdparty maintenance and a spares program to develop a support system built around your organizations network infrastructure. Buy cisco smartnet software support service conecmuliccxcmb from us. Cisco smart net total care service customer experience cisco. Provided directly by cisco, it entitles you to software support and upgrades and hardware replacement within an agreed timeframe. Similar to cisco smartnet, hybrid support can offer exceptional technical support, hardware replacement, and realtime solutions.
Smartnet total care advance replacement 4 business hours provides all of the features of smartnet software support and updates in that it provides extended access to cisco. Air force af cisco joint enterprise level agreement. Cisco should stop assigning smartnet contract numbers and using them as unique identifiers. Products as well as access to ciscos online software.
This agreement supports requirements for all conus and oconus locations as follows. Com smartnet sales manager reggie grant, received an interesting email this week. Enter service contracts numbers in the space provided and click on the submit button. Hi, can you please explain to me what cisco smartnet is, how does it work and how much does it cost. Working in partnership with cisco through the cisco services partner program cspp, smartnet support 365 are able to deliver cisco products along with all of the cisco support options available through cisco branded services such as cisco smartnet alongside our cisco support services to deliver a feature rich hardware and software maintenance support proposition at a. Smartnet is manufacturers hardware and software support for your cisco products. The basic level of service will help you keep your systems and business applications running smoothly. Cisco software support offers comprehensive coverage from foundational support to enhanced and premium levels for your cisco software application products. Does not cover voice over ip voip or quality of service qos configurations choose smartnet for these. This person will register for portal access first, becoming the delegated administrator. Cisco smartnet service helps you reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics. Ios update rights without contract cisco community.
Products cisco smart net total care service data sheet cisco. The department of the navy don enrollment onto the department of defense dod joint enterprise level agreement jela includes cisco smartnet for all cisco branded hardware and software eligible for smartnet coverage. Cisco commerce software subscriptions and services ccwr. Cisco smartnet support and maintenance contracts are available in the united states and use these support codes to give user access to tac, support, hardware replacement, software and ios upgrades as. Duration standard hardware software 90days only hardware replacement if the part is broken no tac support from cisco no access to knowledge transfer resources no software updated or upgrades no commitment of sca. With a smartnet contract, you may download up to 25 licensed software. The contract may be sold only by authorised cisco partners and is normally an annual contract although longer term contracts are available please contact us for more details. The customer does not lose the ability for upgrades, updates, etc. Two hour response for remedial hardware maintenance, twentyfour 24 hours per day, seven. Ithsc smartnet calculator buy cisco smartnet online. How can i obtain the software updates included with cisco smart net total care service contract. Support information, video tutorials, tools, and resources for ciscos smart net total care sntc services offering.
He mentioned that it should be something with snt instead smbs cisco smb support but im still not sure as there is no information about different smartnet contracts and differences especially for software updates. Because its not under contract, cisco wont help you debug it. Typically priced at 40% less than full blown smartnet. Learn how cisco smart net total care service provides technical services and smart. Update and upgrade operating system software for your devices from the cisco support website. When you need support you simply call the cisco technical assistance centre tac which is a 24 hour support service available free of charge to smartnet contract owners. A cisco smartnet support partner contract is purchased through cisco, so anything a smartnet contract can provide our cts solution will also provide.
Cisco smart net total care formerly cisco smartnet provides hasslefree technical support of contracts with licensing. Manage your cisco inventory, product lifecycle and contract status plus. Once you have done this you can choose the level of cover smartnet services you require for an instant price in 3 easy stages. Cisco service consntct0812 smartnet 8x5xnbd cisco 5508 5508 series wi. Confusingly all smartnet contracts provides 24 x 7 access to the cisco tac, the nbd next business day and 2 hour support level refer to the time after fault identification during which cisco will ship replacement parts.
Cisco smartnet solution support extended service agreement. Cisco commerce software subscriptions and services ccwr quote, order, and manage your service contracts and software subscriptions. Learn how cisco smart net total care service provides technical services and. Cisco already offers free updates for almost all small 1ru switches, why not include routers or higher level feature sets when a license is purchased. Smartnet is a hardware and software maintenance contract for cisco equipment which is supplied directly from cisco. If youre thinking about software such a cisco security manager, then the.
Cisco service plans consu1as2a10k9 service, ips service, 8 x 5 x nbd, asa5520aip10k9. Despite the link title, the link actually leads to the 2017 cisco catalyst ios software update program for catalyst 2000, 3000, and 4000 series switches product bulletin document. All of the smartnet support contracts that we sell are delivered by cisco themselves. We have fast shipping and a great assortment of itproducts for business. Cisco and it networking support and extended warranties. Legitimizing cisco software downloads without relying on. To generate a new cisco smartnet quote, renew an existing contract purchased from another supplier and buy online you first need to specify the cisco product part number of the item you would like smartnet cover on. Does cisco smartnet contract cover software updates. To fasttrack the full benefits of your cisco software, get the enhanced or premium levels of service. In addition to cisco tac phone support, cisco smartnet service includes access. Swss is a single offer, that provides endtoend support for your cisco software products.
A standard cisco smartnet support contract includes. There is no additional cost to cisco if you just purchase the software download access, and no tech support. Cisco constantly improve the features and capabilities of their equipment, these features and enhancements are only available by installing the latest software version. Support for these smart capabilities is provided through a community monitored by cisco and peer experts. Ithsc cisco smartnet maintenance and ios upgrade types. Cisco will either make a software patch available from the cisco.
Manage risk, fix problems, operate efficiently with responsive, smart support. Cisco software support service swss offers comprehensive coverage for the software application products and suites, that keep your systems and your business running smoothly. Products cisco smart net total care service data sheet. The cisco afjela, awarded on 21 sep 2016, consolidated over 2,100 contracts across the air force to provide smartnet maintenance and support to 100% of all existing and. Ios software upgrades for new features, capabilities and software bug fixes. All smartnet and support essentials customers are entitled to smart capabilities. Theyll quickly get to know your it environment, working sidebyside with your own support team. Once you have a contract number you can associate it with your cisco. Smart capabilities are delivered through the smartnet portal, providing actionable information and automation to support your cisco products.
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